Someone saying as a period Warner wire specialist is actually spilling strategies on Reddit.
Time Warner Cable, the second-largest supplier of TV and online sites in america, told Quartz that it’s exploring the listings. “We’re incapable of confirm when this people is really an ongoing or previous staff,” a spokesman said.
Reddit individual cableguy_the started an “Ask myself nothing” (AMA) bond, uploading photos of their ID badge and consistent as purported evidence of their task. His solutions to the inquiries to arrive are really candid. Below are a few highlights (typos preserved).
On Comcast’s pending purchase of the time Warner Cable:
We wish the merger due to the fact existing class in charge may be the worst in current record. A lot of people getting discharged because of impossible metrics. All electricity is directed at customer service representatives and stripped from the those who really go to the residences and correct trouble . It’s in pretty bad shape as well as the business is being operate like crap IMHO [in my personal humble advice].
Regarding stress between specialists and customer support associates:
Yea customer service representatives and techs were combat a battle that no one views. We detest all of them, they hate you. They tell customers the problem is the equipment whenever it hardly ever try. We determine users to just dismiss what the guy regarding cellphone states because odds are great, he has never ever wired a house, hung a drop or set cable tv.
On what’s really wrong with your connection:
Don’t think 50% of precisely what the representative on the cellphone lets you know. Simply set up the tech. Allowed him run. He’s accomplished this before. The representative only answers phones. It’s almost NEVER the gear inducing the problems.
Regarding information to get better support:
Whenever a technology shows up ,ask for their supervisors quantity. Simply tell him it isn’t burning your but to elevate an issue. He could contact their sup to be certain their cool but which will help.
On what’s stopping more quickly net install speeds:
Seriously, basic analog cable. It will take up sooo much data transfer . 1 route per regularity vs connecting multiple frequencies to produce 8 networks for a downstream and 4 for an upstream . If we go 100per cent digital tv.. websites can get quicker. Also congestion. If you’re around a college it’s the worst . Granny would use the girl 15 meg for email and browsing but young Johnny school child sucks up the data transfer in the region using dating Baptist netflix and torrenting and gaming. However they shell out exactly the same. IMHO what would correct that is capping information and providing everybody uncapped increase.
On the reason why splitting your own cable link are an awful idea:
Investing in a splitter to simply attenuate the alert is actually foolish we have items known as attenuators that do this without adding unneeded splitter. But it’s true that extreme sign is just as terrible as insufficient we contact that distortion
On whether this Reddit AMA will cost your his task:
I may be fired dependent on who captures myself. I may buy a plus the so very hard to inform using method the corporation is currently organized.
About how Wi-Fi indicators were unreliable, and that can feel vanquished by doors and structure:
Indeed very true. Plaster structure particularly.Solid timber gates, staying in a basements whenever router is found on the second flooring or the other way around. Wifi is actually a fickle creature.
In your “broken” cable tv modem:
Yea we listen to this a large amount. I would personally state in a given 12 months I would personally say 5per cent associated with the modems We swapped had been actually faulty. We manage most dog and pony program and just swap they in any event. The issue is always perhaps not machines connected. Modems either efforts or they don’t. There can be therefore little around. They’ve been simple equipment. We have program people using my own personal laptop computer anything employed alright, after that change to their particular devices and every thing would go to shit. They nevertheless need a modem..Its insanity.