1. Standard Laws and regulations
step 1.1. Bitrix24 provides help characteristics towards company’s couples and people. The brand new Bitrix24 technical support service helps accept troubles intricate inside the this file depending on the mainly based Provider Top Arrangement.
step 1.2. Before you could target the concern on the technical support solution, you need to studies all of the source pointers readily available regarding the condition from the documents, manuals, and you may FAQ. In case the problem is the same as one that your come upon from inside the this new paperwork but nonetheless requires visit, a mention of fresh document must be as part of the support request.
1.step 3. Questions which can be not in the range out-of technical support will be directed towards the professionals off serves, third-cluster app builders, etc. Brand new technical support provider never look after conditions that question the constant maintenance out-of a web enterprise created by Bitrix24 people having an end affiliate unless of course these problems can be found in a way pertaining to mistakes in Bitrix24 facts.
1.4. Bitrix24 does not bring website design, creativity otherwise hosting features. We offer merely standard consultation to possess troubles in regards to the holding servers setup and servers software construction by giving recommendations on Websites information additionally the related records.
dos. Functioning Occasions and you may Effect Times
applications des rencontres interraciales
dos.step one. Bitrix24 Helpdesk works anywhere between 6 a beneficial.yards and you will cuatro p.meters UTC toward working days. A corporate big date represents all the certified working day of your own times, leaving out public holidays and you may vacations.
Technical support desires are processed to your an initial-started, first-supported base. Higher necessity peak needs that require instant reaction or perhaps the lead assistance of technical assistance professionals is generally processed out of turn. High-importance demands are those regarding complete otherwise limited healing regarding websites programs.
The problem-fixing period utilizes brand new request necessity peak, state difficulty and also the potential need give the brand new demand more to the creativity agency.
dos.dos. Conditions that can not be solved relating to the modern app variation are taken to the Bitrix24 advancement agencies, for example the fresh improve will be included in the then change. The new arranged label of your own app modify launch is defined throughout the the problem diagnostics valuing all round software creativity plan.
2.step three. The fresh new technical support solution dont guarantee a fixed disease-solving several months since there are plenty of influencing points: buyer’s fast replies; reaction lifetime of a web hosting company; the need to prepare and launch an application up-date, etcetera.
The latest response months hinges on the modern tech support team provider work and certainly will include a couple of hours for some weeks, according to the complexity of the situation. Possibly, problematic is solved instantaneously up on the fresh acknowledgment off a beneficial demand otherwise much more information from a client otherwise representative. The new effect from tech support team specialist so you can more info takes more hours, especially if the procedure concerned will require the fresh wedding away from a credit card applicatoin professional or online creator. Contained in this or a comparable condition, and then make a call on the sales agency has no important results because will not speeds the issue-resolving procedure.
3. Range out of tech support team things
- Server-side installations advice for demonstration and you will commercial sizes. The fresh new consultancy exposure is limited so you can an item setting up publication.
- Great tips on solving typical dilemmas taking place from inside the installment.
- General visit into going for right machine app. Users can also come across such advice provided regarding the particular records parts.
- General strategies for utilizing the straight back-up software and you may scripts into server-front side opportunity implementation; migrating from a local so you can a secluded server.
- Standard visit to your having fun with VMBitrix and you will Bitrix Environment script (BitrixEnv) is provided only for surgery, available within this Digital Software and you can Bitrix Environment program (BitrixEnv) menus.