Virgin Money knows that peoples’ facts transform; you can also sense financial hardships caused by unemployment, burns, disease, a natural crisis, or other unexpected influence on your household income and you can/or costs.
Whenever you are concerned with debt standing and you will believe that you’re troubled or can get not be able to see your financial commitments, we might be able to help.
How can we assist?
Should your financial items have changed and you’re unable to pay your bank account(s), you could consult recommendations by doing all of our Online Difficulty Application. Excite be sure to have access to new mobile number you’ve got joined with us. A password could be provided for establish your name before you normally proceed with the application.
Please also provide details about your income, expenses and you may assets on hand before you start the program. When you initiate completing your data, attempt to finish the application because you will feel incapable of conserve and go back to the design at an after stage.
If you fail to availableness the internet Difficulty Application, you can pertain because of the getting a duplicate of your own PDF Adversity Application form and you can emailing so you can united states on or post in order to you during the PO Box 3453 Questionnaire NSW 2001.
- Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian borrowing from the bank permit 238098 ‘s the credit supplier and you will issuer regarding the latest Virgin Currency Bank card. For people who keep almost every other Citigroup Handmade cards, Ready Borrowing, Consumer loan tool (s) and additionally companion factors their obtain financial hardship guidelines would-be applied to your entire levels.
- When we have obtained your done form, one of the representatives often get in touch with you to discuss your role and you may choice and this can be available to aid you.
- You aren’t necessary to provide help data at that time your fill in the job. We will tell you when we require help data, these include however limited to Financial Comments, proof of earnings and you may/or medical certificate.
- If you have been or will still be purchasing insurance rates towards the your Mastercard account(s) you might be permitted make a claim on insurance company. Your account declaration commonly imply title of one’s insurance provider you have to get in touch with. An agenda won’t prevent you against making an application for financial hardship guidelines for many who nevertheless need it.
- Since i located your request that you require monetary hardship direction and in techniques such as the time you are on a medication program, their cost record would-be reported because ‘blank’ for the borrowing from the bank bureaus. This really is basic behavior when reporting to own consumers feeling pecuniary hardship.
- Their card / https://www.paydayloanservice.net account is generally suspended from the time i discovered your application to have difficulty assistance, whenever accepted, in whole several months you are on financial hardship. Ability to transact article debt Difficulty assistance depends on the cards otherwise account condition.
Already applied?
If we discovered the job, our very own Financial hardship Team have a tendency to assess your application to determine qualification and you will possibilities, and certainly will get in touch with one talk about the next procedures.
During this time, if your products alter or if you need certainly to talk about the application you might get in touch with our Monetaray hardship People towards 1800 255 304 out of 9am-9pm, Monday – Saturday (Sydney go out) except personal holidays.
Help Records
You are not necessary to offer support files at the time your submit the job. We will let you know if we wanted support documents.
Call us
If you want more info about we might be able to work with you whenever you are feeling monetary difficulty into the conference the requirements, or would love advice about finishing a loan application, please call us towards 1800 255 304 Monday so you can Saturday off 9am to help you 9pm AEST, excluding personal vacations.