Security and Regulation
However, to trade within the UK it has also been licensed by the UK Gambling Authority. Furthermore, eCOGRA has been used as an independent party to test its online casino software and determine the RTP of the casino. It has been certified and has been deemed completely fair. As well as this, eCOGRA will provide dispute resolutions for UK players. Then it focuses on its online security, which is equally as important. To ensure that any data you have entrusted to them – personal and financial –is safe, they have employed a 256-bit encryption on all web pages. On top of this, they utilise a TSL 1.2 RSA key, which is there to make sure that your data is totally encrypted and virtually impossible to hack. It also uses Comodo to provide IT security.
Then, of course, there’s the casino’s duty to responsible gambling, which it takes extremely seriously. Royal Panda has ensured that you can set your own deposit limits and activity limits. You can limit the amount you play in each session, in each bet, and each deposit. You can also set a limit which activates after you lose a specified amount of money. As well as this you have the option to self-exclude. It also aligns itself with Gamcare to help it combat any issues.
Customer Support
In all honesty, this is pretty good but could be better. Firstly, it needs to be made clear that it doesn’t offer 24-hour support, but 13.5 hours daily, between the hours of am and am. However, having said that, during these hours the support is pretty impressive. It employs a dedicated team that can assist you in almost every way imaginable, and for the most part, they offer great solutions. They are contactable by telephone and live chat during those hours, but they have an email address what you can use 24 hours a day. You could also request a call back so that a member of customer support will call you back when it is open. Although some offer 24 hours’ support, many don’t offer it at the same standard as this casino, so although it has that one area for improvement, everything else is pretty spot on.
Usability of the Online Casino
This is a very cute yet stylish casino site that allows you to get around with ease. Aesthetically it’s one of the best. The black background with white logo is striking and very much in keeping with its panda theme. At the top, you can decide whether to Play Now, join the Live Casino, look at the Promotions or Explore different areas of the site. Should you choose to Play Now, you will be taken to all the games where you can choose from all the different variations such as video slots, classic slots, roulette, blackjack, table games, video poker, live casino, jackpot on more. This makes it pretty easy to find anything. As well as this, you can list the games A-Z or use the search function if you are looking for a particular game.
The Live Casino tab takes you straight into the 19 available games which are easy to find. The Promotions tab shows you the extraordinary amount of offers they have. Finally, in the online baccarat for real money Explore tab you can find information on games, payment methods, mobile casino, live casino information, news, Loyal Panda, about Royal Panda and contact. Pretty much everything really. It really is a great site; not only does it look great but everything is so easy to find. The Help button is at the top so it’s easy to see. It is one of the best on the market.